Driving enterprise mobile initiatives with a strong partner ecosystem

Today we see the chaotic, yet exciting, shift in digital transformation. Enterprises are understanding that mobile solutions are key to transforming their customer and enterprise engagement.  They are understanding because they see the mobile movement happening. So why do we talk about the Mobile movement?  We all have heard “the year of Mobile”, in years 

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The rise of Virtual Agents: Time to automate, personalize and contextualize customer experience

In most industries, there has been a lot of talk about Virtual Agents and their role in enhancing customer service. Virtual agents are software programs that enable automated, contextual conversations with customers. At a basic level, Artificial Intelligence (AI) driven Virtual Agents can be suitable alternatives to staff taking up customer calls. No doubt these 

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Mobile Device Management (MDM): What if buying a boat was less expensive than renting a yacht?

Mobile enablement is an unavoidable transition in organizations that strive for success. One crucial aspect of mobile enablement is Mobile Device Management (MDM). Despite many vendors providing MDM with clear roadmaps and strategies, depending on your organization and business needs, renting a yacht might not make sense when you can buy a boat for much 

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Apple Pay – An attempt to demystify Apple’s new service

When Apple announced Apple Pay as a service on September 9th, they mentioned a few key terms like secure element, tokens, one time unique number, device account number and dynamic security code. For the layman, this could mean that Apple has used the most advanced security technology in Apple Pay; but for the folks in 

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A travel app for the millennial age

Most of us travel at some point, whether for business or leisure. Often it’s an itinerary we are very used to, however sometimes it’s somewhere new which entails us stepping out of our comfort zone. However whether familiar or unfamiliar, sometimes things go wrong. To help with the travel process, we would all benefit from 

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Five reasons your business needs a digital platform

It’s surprising how the addition of one mobile channel increases the number of digital mediums of interaction. The mobile channel not only includes phones, tablets, wearables, connected devices, etc., but it also delivers an experience based on the context. When a mobile device is used at work or home, it delivers the experience of a 

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Looking back at 2013: 4 trends driving mobile banking adoption

Year 2013 was in some ways a year that created the foundation for rapid mobile banking growth in the coming years. An Accenture study found that adoption increased in the US by 50%. This growth shows no sign of slowing, as Forrester Research predicts that U.S. mobile banking users will double in the next five 

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Re-inventing banking: Geospatial adoption drives “New World” business models

The pride and joy of every business is a loyal customer; one who believes in you, and trusts that he/she will get the best possible value every time he/she uses your services. “Trust” is a very strong and intangible emotion, which eventually translates into long term “Loyalty”; therefore every business has a responsibility to proactively 

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Enterprise mobile QA: The truth about 5 common myths

Mobility is the next frontier of the enterprise.  As millennial consumers in a digital age, we are driving change to our employers, business partners, and even clients to allow for the same flexibility, speed, and interaction with data that we have in our personal lives. This applies to device usage as well as software development, 

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Capitalizing on new technology trends

A decade ago, there were about 400 million people on the Internet; today, there are nearly 2 billion. More than 940 million people around the world have 3G mobile phone subscriptions, and more than 500 million use Facebook. We are in the midst of unprecedented technology evolution, with multiple technology disruptions/trends transforming the way business 

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mHealth for Healthcare Payers: 5 Key Applications focused on Member Interactions

In one of my earlier blogs on SearchHealthIT titled “mHealth for Healthcare Payers: 5 Key Focus Areas for Mobile Applications”, I had listed applications for member interactions as one of the hottest areas that provide more value add to the payer organization. There is more focus on the member interactions due to the advancement of 

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Five Critical Mistakes to Avoid when Building an Enterprise App Store

Enterprise app stores are becoming a critical component of enterprise mobility. More and more enterprises are either building or looking to build enterprise app stores to distribute and manage enterprise mobile applications. The increasing usage of tablets such as the iPad, the bring your own device (BYOD) phenomena and organizational wide activity in rolling out 

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The Top 10 “Must-Have” Features of an Enterprise App Store

Enterprise App stores serve a very important purpose: the ability to distribute internal applications to organizations’ employees and other stakeholders without having to upload the app onto a public app store. With the proliferation of mobile devices, BYOD policies, and the large scale adoption and usage of tablets such as iPad within the enterprise, the 

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5 Mobile Apps that will be Widely Adopted by Financial Institutions in 2012

Financial services firms globally are investing strategically in enterprise mobile financial service solutions to deliver more mobile-based banking services and reduce the overall cost of operations. According to a recent survey by KPMG, mobile banking has already reached critical mass with 33% of US consumers conducting banking transactions over their mobile devices. This number is 

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10 Tips to Effectively Plan Performance Testing for a New Website

It’s rare for any major application or website to go live without going through performance testing. It’s an extremely important activity that requires effective planning and execution.  Based on our experience in implementing web applications including websites for global clients, we believe a well-planned approach to testing new web applications goes a long way in 

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Launching Enterprise Mobility Services – A Primer for Product Managers

Over the past year, few technology developments have challenged IT staffs more than the mobility wave.  Two years ago it was the social phenomenon.  Now it’s mobile computing.  Virtusa’s BFS business unit has seen a surge in the number of inquiries regarding mobile.  And now, the questions are not about “if”, they are about “how”.  

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