A quick recipe for effective status reporting in large complex programs: Part II – Close the communication loop

In my earlier blog on effective status reporting, I shared the importance of making status reporting an integral part of program planning and having a structured approach to keeping clients updated of the program status. In this blog let us go a step further to understand how effectively we can close the communication loop once 

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A quick recipe for effective status reporting in large complex programs: Part 1 – Communicate to collaborate

A few days ago, I met up with an old friend of mine, quite unexpectedly at a social gathering. After exchanging the usual pleasantries and talking about random topics, neither of us could resist the temptation of talking about work. Although I was better off at holding back from letting my frustration out, my friend 

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Cloud infrastructure is softer with software

In this digital age, disruption has become a continuum. Consumers’ needs and expectations have been rapidly evolving. It is imperative for companies to be agile with the way they operate to meet changing demands and shifting trends to sustain and succeed in a dynamic and competitive market. Robust infrastructure with powerful processors, next-gen capabilities and flexibility 

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Virtualization tiering – Opportunity for IT to reduce TCO

Increasing demand on the business, and consequently on the technology infrastructure, is compelling IT teams to diversify their virtualization product requirements. Unlike earlier, where there was a focus on engaging with a single vendor and investing in a product, business exigencies are driving IT to invest in multiple products across different vendors. The reasons are 

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Three steps to prepare an enterprise for digital revolution

Business innovation through digitization and the reimagining of business processes driven by data has become a necessity for every organization across a variety of industries. Consumers have led the business in this charge, leaving businesses with no choice but to respond or perish. Business models and processes, which had previously worked for decades in many 

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CIOs look to reduce technical debt to scale up productivity

How to create value for businesses at a time when labour arbitrage in the outsourcing industry has plummeted? That is the challenge CIOs are facing today. And to overcome this challenge, they have started looking at reducing technical debt. Technical debt (also known as design or code debt) refers to the eventual consequences of poor 

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Offshore connect – New mantra for complex IT delivery

For more than three decades, IT outsourcing vendors have been helping their clients across the globe. Through this journey, both clients and their vendor partners have evolved, as has the evolution of delivery and  the engagement model. Both big and niche IT players have had to adapt according to their business strategy and market forces. 

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How the new era of managed services will enable intelligent business operations

The evolution of managed services in the last few years has transformed IT infrastructure operations and the service delivery landscape. This transformation is largely due to the leveraging of tailored service contracts actively supported by analysts and advisory groups. The key attributes of a managed services contract cover the role of a service provider, which 

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Initiation phase of a large IT program – Key things to keep in mind

Many global companies are using business transformation initiatives to meet changing market needs. Implementing large IT programs is a key component of these change initiatives. Given that the failures of such programs are now commonly discussed; a recent McKinsey/Oxford study highlights that the failure rate of such programs is indeed more often. According to the 

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The outlook for financial services in 2014 – How can organizations achieve transformational change in a limited budgetary reality?

As economists have recently revised global economic growth prospects downward, the expectation for 2014 is that interest rates will remain low. If global economies are slated to grow sluggishly, logically, the prospects for IT spending in the banking and financial services sector would also remain slow. This uncertain outlook is supported in the US by 

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Are we ready for Agile? Demystifying Agile (Part-2)

In the 1st part of this blog, we emphasized the importance of adopting Agile implementation to move towards seeing its advantages vis a vis the traditional methods. In this blog, we will delve into the measures required to achieving holistic Agile adoption throughout the organization. Agile mindset As competition becomes more intense, there is a 

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Are we ready for Agile? Demystifying Agile (Part-1)

Agile development has been in existence for almost 13 years and has been delivering immense value to organizations. It continuously accentuates on the rapid delivery of customer’s business value and provides the “best bang for the buck”. We witness a lot of frenzy for Agile Implementation. The interest towards the traditional waterfall and iterative models 

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Opportunity lies all around: Two key tips to help you use Level 2 to improve your overall IT Service Management processes

A brief overview of terminology – when we refer to Level 1, we mean “the first level of support” – typically a service or helpdesk of some kind, designed to be the first point of contact a user can have with IT support. Often when organizations decide that they are going to “do” ITIL (a 

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A hybrid approach to outsourcing: the role of close-proximity development centers

Offshoring and outsourcing service models are continuously evolving as service providers and clients mature. The inclusion of development centers that are in close proximity to client locations as part of the service model is becoming increasingly attractive as service providers adapt to the need to improve their collaboration with client stakeholders, while remaining cost-competitive through 

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Avoiding 6 common pitfalls of large IT program management

Fortune 1000 IT departments are facing huge time and budget pressures from their business stakeholders to deliver faster, cheaper and better solutions. According to a recent study by Project Management Institute, organizations risk on an average $135 million for every billion dollars spent on projects due to deficient project and program management. As the findings 

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Managing Large Complex Business Transformation Programs – 6 Key Considerations for Customers and Suppliers

The majority of large IT programs are expected to deliver a business or process change. These are major change management initiatives that will alter the way an organization operates, including what work it performs, by whom, where and with what processes. However, it has been observed that most large IT projects are usually delayed and 

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