Robotics process automation, the present and the future of banking Industry – Part III

Get your organization ready to embrace the next big thing across your enterprise Embracing Automation  The primary objective of automation is to eliminate routine no-brainer tasks and improve employee productivity. Enterprises will also continue to embrace automation technologies to improve corporate financial performance while simultaneously accelerating business growth. As digitization and automation conquer the world, 

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Why do banks and retails care about UX and digital?

Digitalization, user experience (UX) and cloud computing are some of the major trends that have seen an increasing and widespread adoption in the financial services, banks and retail industry lately. While digital only retail have been around for a long time, digital-only banks have also emerged in the last few years such as ATOM, UK’s 

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Technology: A key to patient satisfaction?

Patients are the key driving force of today’s consumer-driven healthcare market. Whether it’s the caregiver one chooses from healthgrades.com or a facility chosen from the Centers for Medicare & Medicaid star ratings, patient satisfaction marks the future of this highly dynamic and competitive industry. As for health plans, apart from patient satisfaction, member satisfaction is 

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Digital wallets not yet ready for prime time

We read a lot about digital wallets these days – particularly in the wake of 2014’s Apple Pay announcement. All this excitement inevitably raises the question: when will digital wallets replace leather wallets? In other words, when will old fashioned cash and traditional credit cards become passé? To answer that question, we need to consider 

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The future of biometrics in payments

The global explosion of mobile payments is driving the need for a more secure authentication system – an alternative to traditional authentication techniques is cloud based mobile biometrics. Biometrics related to payments is ultimately about ways to enhance authentication. Indeed, the Biometrics Research Group, Inc. expects that worldwide mobile payment transactions will reach $250 billion in 2014, 

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Robotics process automation, the present and the future of banking Industry – Part II

A sneak peek into the 3 levels of your back office automation implementation Among a host of other enterprise functions, the impact of RPA is likely to be higher in back-office processing and routine IT operations, primarily due to the predictive nature of such repetitive tasks performed by human workforce and the ease of implementation 

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Overcoming key business challenges with robotic process automation

We all know the challenges currently faced by IT in driving modernization and being nimble to meet business demands keeping in mind factors such as cost, productivity, efficiency, dependency, SLA targets and more. Organizations spend a lot of money and time to mitigate these challenges in various ways and come up with multiple solutions, of 

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Robotics process automation, the present and the future of banking Industry – Part I

Framework to institutionalize Automation Adoption Large scale industrial automation has swept the world ever since Henry Ford introduced conveyor-belt assembly lines in 1913. The quest for automating routine mechanical tasks drove manufacturing evolution in the automobile industry. As computers became affordable in the 1960s, Information Technology (IT) was introduced in enterprises primarily to improve ease 

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The role of cloud and big data in unlocking value from IoT

When advanced powerful technologies are brought together, and their potential tapped the right way, business outcomes in terms of service delivery, cost, market extension, software maintenance can all take a significant leap. Cloud is a well-established technology continuously expanding it’s service areas and meeting ever-changing business challenges. On the other hand, big data has evolved 

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The rise of Virtual Agents: Time to automate, personalize and contextualize customer experience

In most industries, there has been a lot of talk about Virtual Agents and their role in enhancing customer service. Virtual agents are software programs that enable automated, contextual conversations with customers. At a basic level, Artificial Intelligence (AI) driven Virtual Agents can be suitable alternatives to staff taking up customer calls. No doubt these 

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Road to a mature business-driven BPM COE

As more and more organizations travel the BPM road, the journey leads to questions about achieving a greater rate of success leveraging BPM in business transformations.  BPM is no longer a workflow automation approach but a strategic discipline that is both powerful and transformative.  In that light, organizations are seeking ways to drive faster up 

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