Four trends set to disrupt banking

Until the last financial crises took place, banks were pillars of greatness. They offered the best paying jobs, blue-chip stocks to invest, and occupied landmark buildings in major cities. At the same time though, they also represented poor customer service, high inefficiency and cost of operations, and legacy technology running core systems. Fast forward a 

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Artificial Intelligence: There’s Still Hope for the Human Race

Growing concern that robots will take over the world and render humans useless exaggerate the threat at hand. Has cognitive computing and robots rapidly evolved? Yes. Computers can now challenge humans intellectually and automate tasks previously thought impossible. While this sounds an alarm for many people, to me it’s exciting. Why fear robots that just 

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5 Key Areas to focus while testing salesforce applications

  Salesforce provides standard applications such as Sales and Call Center. It provides the flexibility to customize the standard applications to match the way you work. In this regard, you can also build your own on-demand applications by grouping standard and custom tabs into new custom applications. In recent times, software testing has become a 

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Micro-segmentation: Enabling Bank Marketers to Target Customers

Customers today are spoiled when it comes to choices. They choose the products and services most relevant to them. Now, in order to stay relevant, banks need to get closer to their customers and understand them better than before, compared to their peers. Only then, through personalized and relevant offers, can banks significantly improve the 

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The Death of the Screen – From Mobile to “No Mobile”

Smartphones have been a trending topic of discussion, specifically around whether they will exist within five years, or if mobile technology will be replaced with Artificial Intelligence. With smartphones as a necessity today, it is interesting to think that they will be a thing of the past by 2021. So how will this all transpire? 

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Mobile Wallets Must Move Beyond Payments to Escape Infancy

A risk of card fraud and popularity of smartphones among various users has led to the emergence of “mobile wallet” solutions for point-of-sale (POS) and online shop payments. However, mobile wallets remain in a nascent stage until service providers can deliver value beyond just payments. Digital payment service providers are both competing aggressively and willing 

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How enterprises can adopt Robotic Process Automation

Robotic Process Automation (RPA) technology is fast emerging as one of the biggest disruptive forces to drive benefits across multiple dimensions – cost savings, efficiency, accuracy, scalability, and compliance by automating key aspects of highly skilled knowledge work. Cognitive technologies that learn, recognize and process languages, designs and imagines like a human are poised to 

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Cyber Security – ‘Proactive’ Not Reactive

Behavioral Analysis-the next big thing in proactive Cyber Security Cyber threat continues to evolve and disguise itself through ingenious techniques evading the traditional information security programs. The various anti-virus software are not adequate solutions to the problem. Fighting Advanced Persistent Threats (APTs), as they are known today requires a proactive approach and continuous monitoring enriched 

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Partnerships delivering seamless Telecom customer experiences

The transformational journey from ‘How may I help you?’ to ‘I am here to help you!’ has become the major outcome for companies focused on personalized customer service as the main differentiator in the present experience driven ecosystem. The ecosystem has become more dependent on technology than ever, making this world of inter-connected devices and 

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Sara, suggest me the best insurance for my family?

Cognitive computing is at the crossroads of the next generation technological disruptions and the rising expectations of ‘digital natives’ which are in turn fuelling these disruptions. Today, artificial intelligence has been developed to reach the next phase of progressive innovation. With the empowerment of computerized model where human thought processes are simulated by leveraging a 

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IoT in healthcare: Creating value through collaboration

As the U.S Healthcare goes through a fundamental shift with policy makers and payers demanding curbing of the costs, the focus is increasing on outcomes rather than on volumes for incentivizing the physicians. As a result, the payers and providers are working together more than ever to achieve the goal of reducing the costs by 

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Digital transformation – Communication Service Providers (CSPs) time to turn the table

For long Communication Service Providers (CSPs) around the world has been termed as ‘Fat dumb pipe’ and a mere provider of network connectivity, who has managed to progress well around upgrading their infrastructure with time to accommodate new wireless and wired technologies by investing billions, but could not really leverage it for their own benefit and 

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Smart contracts: Too blurry to be true?

The herding mentality in finance is a recurring theme. We have seen it take place both during the dot-com boom and the mortgage crisis. Recently, it is fintech startups and the solutions that they develop which have attracted interest. Smart Contracts (SC) are a recent example of a solution that’s beginning to turn heads. One 

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Calibrate your development agility and service quality using root cause analysis

In this fast world, where time-to-market is as crucial as the product/solution itself, defect reduction becomes one of the key objectives for customer delight and competitive edge. Defects are injected or unnoticed at various levels of the SDLC that often results in rework impacting quality and client satisfaction. While everyone is discussing about Shift Left 

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The case of experimental environment for driving innovations in banking and financial services industry

There is a paradigm shift happening in the banking and financial services (BFS) space. Day in and day out we are reading stories about new technologies, new business models that are reinventing the way banking is done. These rapid changes are largely inflicted by a strong FinTech ecosystem comprising of start-ups and new-age, much agile 

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Driving enterprise mobile initiatives with a strong partner ecosystem

Today we see the chaotic, yet exciting, shift in digital transformation. Enterprises are understanding that mobile solutions are key to transforming their customer and enterprise engagement.  They are understanding because they see the mobile movement happening. So why do we talk about the Mobile movement?  We all have heard “the year of Mobile”, in years 

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