When to join the BPM bandwagon: Things for an organization to consider before making a decision

Many organizations that have implemented an ERP package or are currently in the process of consolidating their silo functional applications sometimes fail to appreciate the nuances of having BPM technology. Many times it is just the fact that there are too many vendors selling the “magic bullet” to improve the organization’s process efficiencies, resulting in 

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Why Release Manager is critical for avoiding BPM Implementation Risks

Unlike implementing package enterprise software like SAP or bespoke implementation using any of the 3G development tools, BPM implementation needs special techniques that are quite different from the former approaches. However, this situation should not be construed as an implementation roadblock. It is just that ensuring proper process will result in smooth implementation while not 

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Next Generation Social Media: Aligning Business Processes to Social Intelligence – Part 2

In the first part of this series of post, we had discussed on how social media is rapidly gaining ground and extending its influence sphere. In continuation to the earlier post, this post will delve on the deepening influence of social media in an enterprise value chain, by aligning business process for social intelligence. Evolving 

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Next Generation Social Media: Aligning Business Processes to Social Intelligence – Part 1

The topic of social media is going through a major hype. There is so much buzz around social tools that everyone wants to be a part of this bandwagon. As enterprises try to catch up with the buzz, many companies are starting to realize that it is difficult to define tangible business outcomes around social 

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BPM in 2011: Focus on Business Process Optimization

2011 is going to be a year of stabilization and optimization for many organizations that initiated BPM projects in 2010. Organizations that started the BPM journey will start looking at deriving real-time benefits of core principles on which most BPM tools today reside. These core principles are business process design, automation, tracking and monitoring. Organizations 

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2011: Advantage Enterprise 2.0

This post marks Virtusa’s fiftieth blog posting.  Starting in April of 2010, Virtusan’s have offered their insights into a wide variety of technology issues, trends and business challenges.  It seems fitting that our half century mark should come at the end of calendar year 2010. The year 2010 saw the arrival of the mobile app 

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Process Patterns for Innovation – Enabling Innovation through a repeatable approach

Innovation is ingrained in all aspects of business and needs to be promoted, prompted and nurtured as a culture and a conscious activity. Most enterprises are facing the question of how do we bring a discipline around innovation and facilitate the process so that it does not remain as a branding or R&D activity. As 

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Actionable Web Analytics! Part-2

This is in continuation to previous blog post “Actionable Web Analytics part-1”, in which we discussed about web analytics and its benefits. In this post we will discuss some more benefits. 1.   Trial to non-trial conversion All the trial users can be effectively monitored by their application usage so that eventually they can be converted 

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Actionable Web Analytics! Part-1

Web analytics has evolved to become a serious business now. Gone are the days when web analytics was something you just added on to your application as an afterthought but today, it is considered a major feature that gets discussed up front in business circles when planning for a Web application and building a business 

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The 20th Century Application is Dead

Last week’s ITxpo Symposium in Cannes drew more than three thousand attendees, over half of which were senior level IT executives.  The conference agenda offered insights into future trends in typical Gartner fashion – high impact, broad sweeping trends combined with business imperatives.  There were three themes that were repeated many times – application retirement, 

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Media Convergence – The New Content Paradigm-Part 2

In the last post we discussed issues faced by organizations while dealing with rapidly evolving media convergence. In this post we will try to highlight some exciting solutions to tackle the issues. Multi-Channel Publishing and Content Reuse: This is indeed the central theme of media convergence: organizations need to reuse the existing content and deliver 

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Process Excellence Initiatives V/s BPMS Implementations

Note: This blog post originally appeared at BPM-Shared Experiences and Learnings Big-bang process excellence initiatives are being undertaken in many large enterprises. Usually these are driven by Six Sigma leaders, Operations team or Strategy teams. The goal is mainly to establish a linkage in cross functional business processes and derive a value chain. These initiatives 

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BPM and Enterprise 2.0: Seize your Destiny

Now that the US mid term elections are over, it is time to get back to work.  This week is Gartner’s ITxpo in Cannes, France.  Two weeks ago, they held the sister event in Orlando, Florida.  The Florida event was heavily attended, with some veterans comparing it to 1999 or 2000.  Any conference or event 

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Text Searching for Asian Languages: Challenges & Strategies

Compared to English, the rules for breaking up words into their base forms and modified forms are very different for Asian languages such as Chinese, Japanese, and Korean. Precision and recall are two of the parameters that determine search engine quality. A perfect precision score means every result retrieved by a search was relevant but 

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Media Convergence – The New Content Paradigm-Part 1

One of the most rapid changes that are happening in the digital content sphere in the last few years is the explosive growth of new media delivery platforms like smart phones, tablet PCs and social networks. These newer content channels along with falling prices to access content (read falling rates of mobile services and device 

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BPM Governance: An important step towards reduced BPM Project Failures

Note: This blog post originally appeared at BPM-Shared Experiences and Learnings Many of our client meetings and in flight project reviews have been focused on issues around governance. The topic of BPM governance is becoming every BPM program managers’ key need. Mostly, BPM governance is being discussed in various forums but seldom have we seen 

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Process Analysis – A logical approach

One of the key constituents of Business Process Management (BPM) initiative is Process Analysis. The exercise usually commences during pre-inception or inception phase of a project (considering RUP). The participants comprise of process analysts (some call them process engineers) working with subject matter experts (SMEs) and senior management executives. The goal (vastly simplified) is to 

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Web Content Management –Requirement Gathering Strategy and Artifacts: Part Two – Implementation Phase

Part One of this post discussed key steps taken in the inception phase of gathering requirements for a COTS package. Part two will discuss key steps taken in the second phase of the process; the implementation phase. Implementation Phase Requirement Strategy: As the name suggests, this phase will involve implementing the WCM package that we 

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