Technology meets Business

Key factors utility companies should consider while deploying secure, scalable, and smart billing systems

Exceptional customer experience and effective customer data management are the need of the hour for utility companies. With digitization affecting all facets of this industry in terms of transmission (smart grids and smart meters), digital customer engagement (customers want to control everything), and digital workforce enablement, utility providers need to upgrade their IT systems to 

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How to manage teams in a global delivery model

Global delivery model has changed the way IT services are delivered and been at the forefront of all organizations. Going forward, it will be the way of the world. The significant benefits include the ability to provide round the clock services, ensure business continuity, level the playing field through best-in-class consulting and finally provide key 

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2015 technology trends update: We are a third of the way through, are you staying ahead of the digital disruption?

Digital disruption is here to stay! Couple this with increasing customer expectations, and more power of choice in the consumer’s hand, enterprises today have no choice but to stay ahead of the curve to survive. No doubt, digital transformation is a key buzzword among the C- suites today. Many are still struggling to figure out how 

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CIOs look to reduce technical debt to scale up productivity

How to create value for businesses at a time when labour arbitrage in the outsourcing industry has plummeted? That is the challenge CIOs are facing today. And to overcome this challenge, they have started looking at reducing technical debt. Technical debt (also known as design or code debt) refers to the eventual consequences of poor 

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Apple Pay – An attempt to demystify Apple’s new service

When Apple announced Apple Pay as a service on September 9th, they mentioned a few key terms like secure element, tokens, one time unique number, device account number and dynamic security code. For the layman, this could mean that Apple has used the most advanced security technology in Apple Pay; but for the folks in 

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5 reasons why financial institutions should adopt dashboard technology

The financial services industry is feeling increased pressure as compliance and risk management needs steadily increase. Driving this pressure are the new federal banking regulations and the increasing dollar amount of regulatory fines. Financial institutions’ senior leadership is faced with new challenges around managing risk in addition to managing the amount of resources dedicated to 

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Impact of spreadsheets and manual processes on enterprise risk

Financial services firms are stuck in a tangled web of data and legacy systems. This model will not sustain today’s business environment, which is largely defined by new regulations and the changes firms need to make to comply. The industry is also challenged with low trading volumes, shortened settlement cycles, and traders looking to new 

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A hybrid approach to outsourcing: the role of close-proximity development centers

Offshoring and outsourcing service models are continuously evolving as service providers and clients mature. The inclusion of development centers that are in close proximity to client locations as part of the service model is becoming increasingly attractive as service providers adapt to the need to improve their collaboration with client stakeholders, while remaining cost-competitive through 

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Managing Large Complex Business Transformation Programs – 6 Key Considerations for Customers and Suppliers

The majority of large IT programs are expected to deliver a business or process change. These are major change management initiatives that will alter the way an organization operates, including what work it performs, by whom, where and with what processes. However, it has been observed that most large IT projects are usually delayed and 

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Embarking on a Social Media Journey: Five Key Focus Areas for Companies in Regulated Industries

The nature of financial, healthcare, insurance and defense industries implies the non-negotiable need for high levels of regulation. In these stringent environments with strict controls on policies and procedures, leveraging social media platforms to increase collaboration among employees is challenging. To succeed, there is a need to establish well-defined processes, policies and codes of conduct 

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Best Practices in Requirements Gathering: Focus, Flexibility and Adaptability

Based on different studies and surveys, it has been found that a good 60-70% of IT projects fail and only a lucky minority is able to reach fruition. Success here is being defined as the delivery of the agreed upon requirements while adhering to the proposed schedule and budget. One of the key reasons for 

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Improving employee experience through engaging internal platforms

While most organizations are going overboard to engage their customers and offer services using social tools and technologies, they are being equally skeptical to using them internally assuming that it negatively affects the productivity of their employees. With the skyrocketing use of social and mobile tools amongst people, it is important to understand that employees 

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Why you should consider ‘Model Office’ for large transformation programmes

In most of the large transformation programmes, there are impacts on process, people and systems and the right business solution will require bringing these different elements together and form a solution which truly delivers the expected business outcomes. To bring the cross functional teams together and build the future business processes while technology supports the 

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Enterprise Gamification: Engaging the Millennials

Millennials are achievement-driven. They are exposed to myriad of online gaming environments where being in the game is all about fierce competition, deep collaboration and building a reputation. In any game, you have a clearly defined mission; you compete or collaborate to compete and your position depends solely on your achievements. This environment is exhilarating 

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Top Five Considerations to Keep in Mind while Building an Enterprise Social Strategy

‘Social’ is the buzz word that is driving enterprises crazy today. This leaves C-level executives of enterprises asking many questions: Should we go Social? How will it impact my organization? What do others perceive of it?  Will it impact my organization’s brand image? Below are some key points to consider while devising an organizational social 

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The Evolution of the “Millennial Enterprise” and the Role of Technology Innovation

In any era, innovation has been at the center of enterprise growth and success. The same thought process applies to this millennium too. The only change is that today we have IT at our disposal to drive innovation. The question uppermost in the minds of today’s CIO is how to use IT to drive the 

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