Technology meets Business

Artificial Intelligence: There’s Still Hope for the Human Race

Growing concern that robots will take over the world and render humans useless exaggerate the threat at hand. Has cognitive computing and robots rapidly evolved? Yes. Computers can now challenge humans intellectually and automate tasks previously thought impossible. While this sounds an alarm for many people, to me it’s exciting. Why fear robots that just 

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The Death of the Screen – From Mobile to “No Mobile”

Smartphones have been a trending topic of discussion, specifically around whether they will exist within five years, or if mobile technology will be replaced with Artificial Intelligence. With smartphones as a necessity today, it is interesting to think that they will be a thing of the past by 2021. So how will this all transpire? 

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Robotics process automation, the present and the future of banking Industry – Part II

A sneak peek into the 3 levels of your back office automation implementation Among a host of other enterprise functions, the impact of RPA is likely to be higher in back-office processing and routine IT operations, primarily due to the predictive nature of such repetitive tasks performed by human workforce and the ease of implementation 

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Overcoming key business challenges with robotic process automation

We all know the challenges currently faced by IT in driving modernization and being nimble to meet business demands keeping in mind factors such as cost, productivity, efficiency, dependency, SLA targets and more. Organizations spend a lot of money and time to mitigate these challenges in various ways and come up with multiple solutions, of 

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Robotics process automation, the present and the future of banking Industry – Part I

Framework to institutionalize Automation Adoption Large scale industrial automation has swept the world ever since Henry Ford introduced conveyor-belt assembly lines in 1913. The quest for automating routine mechanical tasks drove manufacturing evolution in the automobile industry. As computers became affordable in the 1960s, Information Technology (IT) was introduced in enterprises primarily to improve ease 

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The rise of Virtual Agents: Time to automate, personalize and contextualize customer experience

In most industries, there has been a lot of talk about Virtual Agents and their role in enhancing customer service. Virtual agents are software programs that enable automated, contextual conversations with customers. At a basic level, Artificial Intelligence (AI) driven Virtual Agents can be suitable alternatives to staff taking up customer calls. No doubt these 

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How business analysts should approach knowledge absorption during transition

Knowledge Absorption (KA) is one of the critical phase in application transition. If KA fails everything else in the transition phase will be deemed for failure. The KA phase is especially challenging for those applications for which we have no pointers. Typically, the business analyst (BA) will be held responsible for functional transitions and during 

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The intelligent enterprise: Will 2016 be the game changer?

As 2015 came to a close, the seventh episode of the Star Wars saga, “The Force Awakens,” stormed the world nearly 40 years after the first episode introduced us to characters ― some human, some droids ― that have become mainstays of our popular culture. Our fascination with R2-D2, C-3PO and newcomer BB-8 confirms the 

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Artificial intelligence: The future is finally here

From the days of Alan Turing’s landmark paper “Computing Machinery and Intelligence” back in 1950, the promise of Artificial intelligence (AI) has been the Holy Grail for generations of scientists focused on the theory. While no machine has yet been built with a human level of intelligence, AI technologies are now maturing to the point 

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A quick recipe for effective status reporting in large complex programs: Part 1 – Communicate to collaborate

A few days ago, I met up with an old friend of mine, quite unexpectedly at a social gathering. After exchanging the usual pleasantries and talking about random topics, neither of us could resist the temptation of talking about work. Although I was better off at holding back from letting my frustration out, my friend 

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Setting new standards through data driven decision-making

The first wave of the web connected people and sources of information. The second wave saw the social media connecting businesses and ordinary people. Now, however, we find ourselves beginning to ride the third wave of connectivity – one in which everyday objects become connected, and technology interweaves with our increasingly connected lives. Over 50 

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Vanguard of digital disruption – Is it the design or the technology?

The last decade has seen a sharp rise in technological maturity of the human civilization. The sheer number of products and devices that humans are dependent on today far outnumber that of the technological dependency of all the previous generations put together. And this number is going to further increase in the future. However, the 

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7 business facets to consider for better Customer Experience Management (CEM) implementation

Digital disruption, influenced by rapid technology advancements and tech savvy consumers, is significantly changing the Marketing landscape and importantly impacting the customer decision journey. Given this context, customer experience (CX) is at the heart of engaging and building loyal customers. However, the progress of businesses in their customer experience journey has not been to the 

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Using mini-specs to drive better quality in Agile projects

Agile projects are often prone to issues related to requirements and design clarity, especially when there is involvement of distributed teams. One of the biggest quality levers in my opinion is “design” – both functional and technical. Putting thought upfront on the requirement and the system visualization of the functionality, and all its dependencies, is 

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