IT Service Management

How AI can make IT Infrastructure smarter?

Rapid technology changes are influencing every aspect of the business; IT infrastructure of a firm is no different. Technologies like Big data, IoT, Mobile, while enabling firms with various business capabilities and creating tremendous value also are over straining the firm’s IT Infrastructure. Today’s IT infrastructure appears to have reached an inflection point and the 

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Artificial Intelligence and the future it holds for the IT Industry

After decades of speculation and justifiable anxiety about the social implications for humankind, the AI (artificial intelligence) era is finally here. In the past two decades, we have seen chess grandmasters and the best jeopardy players in the world alike fall in competition to computers. The potential of Artificial Intelligence is enormous and in fact 

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Emerging Trends in IT Project Management – Creating an Order from the Chaos

Today any organization across industries is a tech organization. Technology has come to the center-stage of organizations for establishing its competitive advantage, cost optimization or creating new revenue stream. ‘Innovation’ using technology is needed for mere survival while thriving without it is impossible. Thus executing Information Technology (IT) projects is very critical. At the same 

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Cloud infrastructure is softer with software

In this digital age, disruption has become a continuum. Consumers’ needs and expectations have been rapidly evolving. It is imperative for companies to be agile with the way they operate to meet changing demands and shifting trends to sustain and succeed in a dynamic and competitive market. Robust infrastructure with powerful processors, next-gen capabilities and flexibility 

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Virtualization tiering – Opportunity for IT to reduce TCO

Increasing demand on the business, and consequently on the technology infrastructure, is compelling IT teams to diversify their virtualization product requirements. Unlike earlier, where there was a focus on engaging with a single vendor and investing in a product, business exigencies are driving IT to invest in multiple products across different vendors. The reasons are 

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CIOs look to reduce technical debt to scale up productivity

How to create value for businesses at a time when labour arbitrage in the outsourcing industry has plummeted? That is the challenge CIOs are facing today. And to overcome this challenge, they have started looking at reducing technical debt. Technical debt (also known as design or code debt) refers to the eventual consequences of poor 

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Offshore connect – New mantra for complex IT delivery

For more than three decades, IT outsourcing vendors have been helping their clients across the globe. Through this journey, both clients and their vendor partners have evolved, as has the evolution of delivery and  the engagement model. Both big and niche IT players have had to adapt according to their business strategy and market forces. 

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How the new era of managed services will enable intelligent business operations

The evolution of managed services in the last few years has transformed IT infrastructure operations and the service delivery landscape. This transformation is largely due to the leveraging of tailored service contracts actively supported by analysts and advisory groups. The key attributes of a managed services contract cover the role of a service provider, which 

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