Neeraj Kumar Swansi

Senior Consultant - Banking and Financial Services, Virtusa. Neeraj Kumar has worked with a variety of clients from different industry verticals but has a special focus and experience in the banking and financial services industry. For nearly 5 years, Neeraj has been involved in delivering transformational solutions for banking technology companies in addition to also supporting banking and financial services companies in implementing solutions across different products and platforms including those for corporate banking, retail banking, project finance, foreign exchange, payments and Risk Management. He has worked with Credit Card providers to improve their operational efficiencies, time to market and effectively handle customer disputes by streamlining the case management capabilities to enhance the overall effectiveness of the case and dispute resolution processes. Neeraj holds an undergraduate degree in Mathematics from St. Xavier’s and MBA from IIM Calcutta.


Posts by Neeraj Kumar Swansi

3 ways credit card providers can use BPM to enrich their service offerings and achieve business transformation

Business process management (BPM) in credit card services has covered credit card issuance, card servicing and bills management, but in 2014-2015 the focus is going to be more on better customer service, best in class case management systems and dispute management. With increasing security breaches and data thefts taking place in 2013, there are three 

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