Isn’t Customer Relationship Management technology supposed to be dead? Apparently it’s getting a lifeline from the Internet of Things. Gartner predicts “CRM will be at the heart of digital initiatives in coming years as enterprises look to create more targeted interactions in a multichannel environment.” The research firm has now added IoT as the fifth
2015 technology trends update: We are a third of the way through, are you staying ahead of the digital disruption?
Digital disruption is here to stay! Couple this with increasing customer expectations, and more power of choice in the consumer’s hand, enterprises today have no choice but to stay ahead of the curve to survive. No doubt, digital transformation is a key buzzword among the C- suites today. Many are still struggling to figure out how
1.2 million pre-orders of your newest wearable product in one day, resulting in $627 million on the books is not a bad day’s work. While the debates will continue on what the actual sales figures are for Apple Watch and other wearables, the real point is this: Apple Watch is creating a defining moment for
Are you ready to pay $18,000 for the 18k gold Apple Watch? Maybe not, but you probably watched as Tim Cook — in his first new product launch as CEO — unveiled Apple’s first major push into the wearables market. With the launch of the Apple Watch, the wearables race begins. It is yet to
2015 has started with a bang and the Internet of Things (IoT) continues to consume headlines. At the same time the breadth of its impact is not readily understood leaving many organizations confused as to what exactly IoT is and how they should prepare. One thing is for sure, it’s all moving very rapidly requiring businesses to
The cloud space continues to evolve at an astounding pace. As recently as 12 months ago, we were still educating many clients about what they could achieve with cloud computing. We tirelessly explained the differences and benefits of options such as Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS) and Software-as-a-Service (SaaS). We also debated the suitability of various
This is the time of year when you start seeing a mad dash of articles looking back on the trends of 2014 and what to expect in 2015. While this is par for the course, something much more significant occurred in 2014 — this was the year it became clear that digital disruption is here
The millennial generation cannot be ignored: they are your employees, your customers and may even be your future employers. When you couple this generational evolution with the unfolding digital transformation, you see the heady mix that is transforming business models and activities. For the millennial generation, work is what they do, not where they go.
In this Millennial age, it’s amazing that I still hear companies say cloud computing is not part of their strategy or they can’t run the risk of storing secure data in the cloud. It’s kind of like saying they still work by candlelight despite the invention of the light bulb. It’s time to come out
Most people are still trying to get a handle on how to use their mobile phones and tablets effectively so the idea of adopting and integrating wearable technology into your life may seem as far off as The Jetsons. Wearable Technology – Gaining momentum While wearable technology is still in its infancy, there is no