A new frontier for CRM: The internet of things

Isn’t Customer Relationship Management technology supposed to be dead? Apparently it’s getting a lifeline from the Internet of Things. Gartner predicts “CRM will be at the heart of digital initiatives in coming years as enterprises look to create more targeted interactions in a multichannel environment.” The research firm has now added IoT as the fifth 

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2015 technology trends update: We are a third of the way through, are you staying ahead of the digital disruption?

Digital disruption is here to stay! Couple this with increasing customer expectations, and more power of choice in the consumer’s hand, enterprises today have no choice but to stay ahead of the curve to survive. No doubt, digital transformation is a key buzzword among the C- suites today. Many are still struggling to figure out how 

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IoT: Is your business smart and connected?

2015 has started with a bang and the Internet of Things (IoT) continues to consume headlines. At the same time the breadth of its impact is not readily understood leaving many organizations confused as to what exactly IoT is and how they should prepare. One thing is for sure, it’s all moving very rapidly requiring businesses to 

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2015 forecast: The sun is out for cloud computing

The cloud space continues to evolve at an astounding pace. As recently as 12 months ago, we were still educating many clients about what they could achieve with cloud computing. We tirelessly explained the differences and benefits of options such as Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS) and Software-as-a-Service (SaaS). We also debated the suitability of various 

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Wearable technology: Passing fad or next big thing in the consumerization wave?

Most people are still trying to get a handle on how to use their mobile phones and tablets effectively so the idea of adopting and integrating wearable technology into your life may seem as far off as The Jetsons.  Wearable Technology – Gaining momentum While wearable technology is still in its infancy, there is no 

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