A recap from Mobile World Congress of the most notable customer-centric innovations from the event – the rest of the telecoms industry has a long way to go Now in its 30th year, the Mobile World Congress (MWC) event in Barcelona has wrapped up last week. As one would expect, consumer tech announcements have dominated
Preparing for the Digital Workforce Revolution: How Digital Natives are driving the way we work for CSP’s
According to the Bureau of Labor Statistics, Millennials became the largest group in the workforce in 2015. We discussed in our first blog how the Digital Native or Millennial generation is influencing market expectations and their influence is growing exponentially in the workplace as well. Digital Natives will represent nearly 75% of the workforce by
Consider for a moment the most recent experience as a customer, whether it was picking up a cup of coffee on the way in to work, buying an airplane ticket online or connecting with a customer call center for support. Research demonstrates that consumers remember how a customer experience makes them feel, regardless of the
We are the digital generation. Digital natives are a growing influence and here to stay. They are driving change and innovation at a pace unseen in generations past. They seek information via a single click or tap and demands frictionless engagement across all channels. Organizations must respond to this push by engaging this group whenever
The very nature of innovation is rapid change. Combined with market demands and supported by an environment fertile for change, the path is paved for disruptive technologies. The past 75 years have seen six waves of technology innovation, beginning with the era of mainframes back in the 60’s, followed by the advent of personal computers.
Today we see the chaotic, yet exciting, shift in digital transformation. Enterprises are understanding that mobile solutions are key to transforming their customer and enterprise engagement. They are understanding because they see the mobile movement happening. So why do we talk about the Mobile movement? We all have heard “the year of Mobile”, in years
In most industries, there has been a lot of talk about Virtual Agents and their role in enhancing customer service. Virtual agents are software programs that enable automated, contextual conversations with customers. At a basic level, Artificial Intelligence (AI) driven Virtual Agents can be suitable alternatives to staff taking up customer calls. No doubt these