Analyzing how Pega 7 upgrade helps meet the new world of customer demands

When looking at technology adoption, the standard curve is almost always put forward as the model of what is going to happen in the marketplace. And somewhat reasonably, it is a predictor of market behavior; with identification of innovators, early adopters, etc. For reference see the graph below.

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The two curves illustrate the adoption rate and the total market penetration (i.e. the integral of the adoption rate). This model really has served us well and deals with the general case exceptionally accurately. Experience has shown that a smoothly sloped curve of adoption is not always what happens. The acceleration of changes in technology for the digital world, including mobility and security, has greatly increased in a very short time period and the acceleration has given a lot of power to the consumer.

Up to this point in the BPMS ecosystem, we have been in transition between the early adopters and the majority, and now we are seeing an accelerating transition to the early majority phase. This is excellent for the customer base and for those that are evaluating Pega 7 for their BPMS platforms. HTML 5 for example, is now not just seen as a nice to have for the future, but seen today as a must have in order to compete in the digital world. Browser standards are the most recent example of this acceleration of change and is going to compress the timeline for the adoption curve and in doing so, will put great pressure on organizations to upgrade their platforms and become more agile with their applications.

At PegaWORLD 2015, which is around the corner, it will be exciting to see and hear about the organizations that are leveraging Pega 7 to re-platform their businesses processes on technology that enables them to operate in the new digital business world. The ability to encapsulate business capabilities and deliver customized services anytime and anywhere. It is this type of a technical platform that is allowing organizations, as Geoffrey Moore has coined it, to cross the chasm. Organizations can more easily leverage technology and accelerate their journey to a digital organization.

For some, the key question is how to get onto Pega 7 from an existing version of PRPC and how best to architect once on Pega 7. It is important for organizations to select a partner that understands upgrades and has the tools to not only upgrade, but to also bring better value and adoption to their applications. This will provide the proverbial bridge across the chasm.

A better user experience and integration for multi-channels are just a few key Pega 7 features that offer these organizations better value and the opportunity to excel in their customer lifecycle management journeys.

Pega has also positioned the data capabilities of version 7 to provide support for foundations that manages data access, rather than just providing a path to it. Sophisticated abilities in content caching and structured/keyed access to operational data are now enabled.

Over the past two years, Virtusa has invested in Pega 7 upgrades to help our clients meet the acceleration challenge and leverage Pega 7 capabilities, helping to support organizations t0 cross the chasm from early adopters to the majority. We have seen firsthand success with the new platform and the ability to help customers accelerate there upgrades. With the demand of the market and the opportunity to get there with a BPMS platform that can drive agility, what better time than now to join everybody at PegaWORLD 2015 and see how the upgrade to Pega 7 will make a significant difference in the ability to meet the new world of customer demands.

Stephen Fernandez

Director - BPM Practice, Virtusa. Stephen has nearly 30 years of experience in the IT and software industries; with customer list including many of that largest and best-known household names. He has more than 15 years’ experience in the BPM arena and during that time has developed a deep understanding of the technology and how to apply it. He is a Fellow of the Life Management Institute and has extensive experience in healthcare applications. Stephen has worked for BPM vendors in development and services as well as delivering professional services. His strengths include implementations, architectural designs, and application integrations. Stephen holds an Honors degree in Computer Science from Queens University. His interests include cooking, technology, and motorcycles; both working on them and riding them.

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