EU telecom market, sans roaming charges

Under the new European telecom regulations, roaming charges for voice calls, texts and Internet access will be completely scrapped. In 2015, consumers from European Union member states will be able to use their mobile services at the same price as their native mobile services while roaming.

This new regulation will not only have a positive impact on consumer and traveler costs, but will also drive operators to develop new revenue streams in the emerging telecom trends and services.

Roaming charges for voice calls and mobile data services have been a major hindrance to travellers, as they tend to avoid mobility services due to high roaming costs while abroad. Even for a proactive mobile user, service providers charge a considerable amount to receive a call or to pick up a voicemail message, resulting in an inflated bill at the end of the month. A recent survey by the European Commission of 28,000 EU citizens (conducted on the EU’s behalf) illustrates that people drastically curb mobile usage while traveling abroad.

The survey found that:

  • 47% would never use mobile internet in another EU country
  • While traveling, only one out of 10 subscribers use emails in the same way as they would use in their native network
  • More than a quarter of them simply switch off their mobiles when they travel across the EU
  • Most of them divert to SMS, rather than pay for calls

The article was originally published on Light Reading on July 11, 2014 and is re-posted here by permission. Click here to access the complete article.

 

Ravi Kumar Palepu

Senior Director - Global Telco Solutions, Virtusa. In his role, Ravi has led technology council for Telco across locations and drove consistent standards, best practices as well as domain and technical competency across the Telco accounts. He was also part of the Global Technology Office leadership and has bridged the gap between the GTO and the global Telco accounts. Prior to joining Virtusa, Ravi served as Principal Consultant with Tech Mahindra from July 2002 to Nov 2010. He has been responsible for managing the CRM Centre of Excellence and helped Tech Mahindra deliver green field implementation in Europe and Asia region. He has over 17 years of experience in Telecommunication, managing large complex transformation programmes and innovating industry solutions. Ravi graduated from Delhi University with Bachelors in Commerce, earned his Master in Computer Application from NCC UK, and earned his Master's in Business Administration from Cass Business School, London.

More Posts