Consider for a moment the most recent experience as a customer, whether it was picking up a cup of coffee on the way in to work, buying an airplane ticket online or connecting with a customer call center for support. Research demonstrates that consumers remember how a customer experience makes them feel, regardless of the
We are the digital generation. Digital natives are a growing influence and here to stay. They are driving change and innovation at a pace unseen in generations past. They seek information via a single click or tap and demands frictionless engagement across all channels. Organizations must respond to this push by engaging this group whenever
As Christmas approaches, online shoppers will once again be doing what online shoppers do best, though increasingly they will be doing it via their smartphones, which can be fiddly. Merchants that have accepted the overheads of PCI-DSS and the ever-increasing risk of hacking have been able to provide a low friction payment process by storing
Get ready for more real-time data, non-relational or unstructured data along with need for self-service tools, data governance and data quality The year 2016 was an important one in the world of big data. What used to be hype became the norm as more businesses realized that data and the related infrastructure, in all forms
Digital transformations shaped 2016. Enterprises centered their focus on business needs, capabilities and availability related to digital transformation. Major challenge was to maintain legacy IT services with limited budgets, while also increasing digital transformation within the business. IT leadership took note of the situation on time and we saw implementation of cross-functional partnerships, investments in
Nordea and VirtusaPolaris FinTech Lab to help FinTechs converting ideas into prototypes during Stockholm Startup Weekend Nordea is the Signature sponsor at the Stockholm Startup Weekend for FinTechs January 27-29 and we are proud to announce that Nordea has engaged VirtusaPolaris Fintech Lab to be prime Innovation partner during the event. We will together utilize
For any bank, core banking systems (CBS) lie at the heart of operations: They play an instrumental role in processing transactions, updating balances, running batch jobs and interacting with interfaces. But with the advent of disruptive technologies, along with fickle customer preferences and overall regulatory changes, banks now tend to treat CBS as less important.
Plato, the famous Greek philosopher once remarked, “To suffer the penalty of too much haste, which is too little speed”. The quote seems perfect for this harp on real-time payments. Real-time payments are a reality. Consumers today instantly pay Uber rides or split a restaurant bill with buddies through e-wallets. Financial institutions need to gear
Rapid technology changes are influencing every aspect of the business; IT infrastructure of a firm is no different. Technologies like Big data, IoT, Mobile, while enabling firms with various business capabilities and creating tremendous value also are over straining the firm’s IT Infrastructure. Today’s IT infrastructure appears to have reached an inflection point and the
Look, it’s a bird. No, it’s a plane. Actually, it’s just your neighborhood drone. In 2017, you can expect the skies to get just a little bit busier as buzzing devices increasingly fill the air above our heads. Almost 3,000 businesses, universities, nonprofits, and research groups in the United States are authorized to fly drones.